Merimbula’s Tranquil Beauty Salon was destroyed by smoke damage when a wax pot caught fire and smoldered overnight. With Kristy’s help, Chloe was operating again within three weeks.
“I rolled into work Friday morning and opened the door and there was just soot and black everywhere. I just thought to myself, everything is gone and ruined”.
Overwhelmed, Chloe turned to Kristy and together they assessed the salon and discussed the process, with Kristy advocating for the claim.
Within a week Chloe had a payment which allowed her to re-stock, buy equipment and furniture and be up and running.
“Together we found a new business base that was previously a salon too, that just worked out really well.”
Previously holding policies directly with insurers, Chloe was relieved to have a personalised relationship with Kristy and her team.
“As a client it’s so reassuring to know that your insurance team behind you knows exactly what you’re going through and they’re there to support you every step of the way.”
Kristy’s active advice to Chloe provided resilience, focus and solutions at a time when things felt hopeless. Supporting her personally through the claims process, and even helping her find a new space, got her up and running within weeks.
That’s a proven partnership.
Chloe Pennefather, Tranquil Beauty – www.tranquilbeauty.com.au
Kristy Martin, Insurance Advisernet Merimbula – www.insuranceadviser.net/iaamerimbula
