Property Strata Management manages buildings across Sydney. While Sladja was on holidays, a huge hailstorm and deluge collapsed one building’s roof, causing massive damage. According to Sladja,
“The property was entirely drenched. Completely drenched. Water coming through the ceiling, the light fittings, it was quite a substantial claim.”
“So I reached out to Tyrone straight away, and he picked up the call. I was very quickly reassured, ‘It’s OK. Leave it with us. We’ll take care of it.’ I remember that. I’ll never forget that.”
The storm was one of Australia’s largest weather events, damaging many properties within the region of Sydney, leading to labour and builder shortages. For Tyrone, that’s where transparency earns trust.
“There’s a shortage of pretty much everyone you need to get a claim progress. I think one of the key things in those situations is to set clear expectations with clients up front.”
Being out of town, Sladja could have felt helpless and unsupported. But not with Tyrone in her corner.
“Whether you are on holidays or in your own office, just to know that you have somebody to take care of things for you and that they are actually capable of doing that without you prompting them to follow me up? It’s massive.”
Tyrone’s active advice to Sladja closed the sense of distance between Sladja and the problem property. His assurance that he would take care of everything, and transparent approach around realistic expectations created a positive, trusting relationship to work through the challenge.
That’s a proven partnership.
Sladja Djakovic, Property Strata Management – www.propertystrata.com.au
Tyrone Shandiman, Strata Insurance Solutions – www.stratainsurancesolutions.com.au
