We believe the true test of the value and integrity of the relationship with your Insurance Adviser is the provision of fast and efficient claims service and advice. This is why our claims philosophy is built on a number of key principles:
- Act fairly in the interests of our clients in the event of a claim
- Assist our clients to understand overly technical policy interpretations
- Assist our clients to reduce the cost and the number of claims through effective risk management strategies
- Assist our clients through difficult times.
In the event of a claim, we will:
- Provide you with the insurer’s claim form if needed
- Arrange for the loss assessor to be appointed if applicable
- Advise on the completion of the claim form
- Provide advice to ensure you have received your full entitlements.